OHC Support – Full Service Agreement

Effective Date: February 18, 2026
Last Updated: February 21, 2026

This Service Agreement (“Agreement”) governs all services provided by OHC Support (“OHC,” “we,” “us”) to the client (“Client,” “you”). By requesting, scheduling, or receiving services from OHC Support, you agree to be bound by this Agreement.

This Agreement applies whether services are provided in person, remotely, or through third-party tools.

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1. Services Provided

OHC Support provides information technology services including, but not limited to:

• Diagnostics and troubleshooting
• Computer and hardware repair
• Hardware installation and upgrades
• Software installation, configuration, and troubleshooting
• Data transfer and backup assistance
• Network setup and configuration
• Remote technical support

Services are provided on a best-effort basis and may not resolve all issues.

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2. Client Responsibilities

The Client agrees to:

• Provide accurate information regarding issues and system history
• Maintain current backups of all important data
• Ensure access to systems, accounts, passwords, and devices as needed
• Maintain proper licensing for all installed software

OHC Support is not responsible for delays or failures caused by incomplete, inaccurate, or withheld information.

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3. Authorization to Access Systems

The Client authorizes OHC Support to:

• Access files, systems, and accounts as necessary
• Install, remove, or modify software and system settings
• Perform testing, diagnostics, and configuration changes

This authorization applies only to services requested by the Client.

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4. Data Backup & Data Loss

The Client acknowledges that data loss is an inherent risk of IT services, however we strive to maintain a quality experince for the Client.

• The Client is solely responsible for maintaining current backups to an external or cloud-based source not maintained by OHC Support
• OHC Support does not guarantee the preservation of data
• OHC Support is not responsible for lost, corrupted, or inaccessible data resulting from service, hardware failure, software issues, malware, or user action

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5. Confidentiality & Exeption for Illegal Content

OHC Support respects Client privacy and agrees to maintain the confidentiality of data encountered during service:

• Protection of Data: We will not share, disclose, or distribute and proprietary, financial, or personal information found on the Client’s systems during the course of providing services
• Exception for Illegal Content: The obligation of confidentiality explicitly excludes illegal content. If OHC Support discovers materials that violate state or federal law-specifically including, but not limited to:
  • Child Pornography: Any images, videos, or materials depicting the sexual exploitation of a minor (Mandated by Texas Business & Commerce Code § 110.002)
  • Abuse or Neglect: Evidence indicating the physical or mental abuse, neglect, or exploitation of a child, elderly individual, or person with a disability (Mandated by Texas Family Code § 261.101 and Texas Human Resources Code § 48.051)
    
• Right to Report & Terminate: Furthermore, OHC Support reserves the right to immediately terminate services and report any other clear evidence of severe criminal activity discovered on Client hardware during the course of service.

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6. Warranty on Repairs

Unless otherwise specified in writing:

• Labor performed by OHC Support is provided “as is” and is not under warranty.

• If a specific warranty is provided in writing for a repair, it applies only to the specific scope of work performed.

• OHC Support expressly disclaims all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.

• Any provided warranty does not cover, and is immediately voided by:
  • Unrelated system issues or pre-existing conditions.
  • Software updates, modifications, or configuration changes made after service.
  • Malware, ransomware, or virus reinfection.
  • User-caused damage, negligence, or misuse.
  • Hardware failure occurring outside the specifically repaired or replaced component.

• Replacement parts and hardware are covered only by the original manufacturer’s warranty, unless otherwise stated on the final invoice.

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7. No Guarantee of Outcome

OHC Support does not guarantee:

• That the first repair will permanently resolve an issue
• Compatibility with future software or updates

Technology systems may fail independently of services performed.

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8. Software & Licensing

The Client warrants that all software installed on their systems is properly licensed. Any pirated software on the device will invalidate any warrenty sold via OHC Support as described in Section 6.

OHC Support:

• Does not install or support pirated software
• Is not responsible for the loss or malfunction of unlicensed software

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9. Remote Support

When providing remote services:

• OHC Support may use third-party tools (e.g., remote access software)
• The Client acknowledges inherent security and connectivity risks
• OHC Support is not responsible for issues caused by internet outages, firewalls, or third-party services

Remote sessions may be terminated at any time by either party.

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10. Third-Party Products & Services

OHC Support is not responsible for:

• Failures of third-party hardware, software, or services
• Cloud providers, ISPs, hosting platforms, or manufacturers
• Changes made by vendors outside OHC Support’s control

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11. Limitation of Liability

To the maximum extent permitted by Texas law, the Client agrees to the following limitations:

• Liability Cap: OHC Support’s total cumulative liability for any and all claims, whether in contract, tort (including negligence), or otherwise, arising out of or related to the services performed, shall not exceed the total amount actually paid by the Client for the specific service giving rise to the claim.
• No Consequential Damages: In no event shall OHC Support be liable for any indirect, incidental, special, punitive, or consequential damages. This includes, but is not limited to: loss of data, loss of revenue or profits, business interruption, hardware degradation, or costs associated with recovering lost information.
• Assumption of Risk: The Client acknowledges that technology systems are inherently complex and prone to unexpected failure, and assumes all risks associated with authorizing OHC Support to modify, repair, or interact with their hardware and software.

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12. Abandoned Property

Hardware left in OHC Support’s possession for more than 30 days after notice of completion via phone, email, or any other reasonable contact method will be considered abandoned. By leaving hardware beyond this period, the Client relinquishes all ownership rights, and the hardware may be recycled, destroyed, or sold by OHC Support to recover costs.

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13. Payment & Fees

• Payment is due upon completion of service unless otherwise agreed or noted on the relevant invoice
• Unpaid balances may result in service refusal or retention of equipment where permitted by law

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14. Termination of Service

OHC Support reserves the right to refuse or terminate service at any time for:

• Unsafe working conditions
• Illegal activity
• Abusive or threatening behavior
• Non-payment

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15. Governing Law

This Agreement shall be governed by and construed under the laws of the State of Texas.

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16. Entire Agreement

This Agreement, together with any written estimates or service summaries, constitutes the entire agreement between the parties.

If a printed Service Agreement Summary is signed, it is incorporated by reference into this Agreement.

The current Service Agreement Summary is available in the legal document section above.

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16. Contact Information

OHC Support
Website: https://ohc.support
Email: [email protected]